Privacy Policy

Rise Insurance Agency | Effective Date: January 1st 2026

Rise Insurance Agency ("Rise," "we," "us," or "our") is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our agency, website, or communication channels.

By providing your information to Rise Insurance Agency, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Contact information: name, address, phone number, email address
Insurance-related information: date of birth, driver's license, vehicle information, property details, and claims history
Financial information: payment details necessary to process premiums
Communication data: records of calls, emails, text messages, and other correspondence with our agency
Website usage data: IP address, browser type, pages visited, and cookies

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide insurance quotes, bind coverage, and service your policies
To communicate with you about your policies, renewals, and claims
To send appointment reminders, policy updates, and important agency notices
To send marketing communications and promotional offers (you may opt out at any time)
To comply with legal, regulatory, and carrier requirements
To improve our services and client experience

3. SMS / Text Message Communications

Consent to Receive Text Messages

By providing your mobile phone number to Rise Insurance Agency and agreeing to receive text messages, you expressly consent to receive SMS and MMS messages from us. These messages may include:

Policy reminders and renewal notices
Quotes and coverage updates
Appointment confirmations and follow-ups
Claims status updates
Promotional offers and agency announcements

Message frequency will vary based on your account activity and communication preferences. Standard message and data rates from your mobile carrier may apply.

How to Opt Out

You may opt out of receiving text messages from Rise Insurance Agency at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message. To opt back in, reply START or contact our office directly.

Help

For assistance with text messaging, reply HELP to any message or contact us at our office. We do not share your mobile phone number with third parties for their marketing purposes.

4. How We Share Your Information

Rise Insurance Agency may share your information in the following circumstances:

With insurance carriers and underwriters to obtain quotes and bind coverage on your behalf
With third-party service providers who assist us in operating our agency and communicating with you, subject to confidentiality agreements
As required by law, regulation, or court order
With your consent or at your direction

We do not sell your personal information to third parties.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no transmission or storage system is completely secure. If you have reason to believe your information has been compromised, please contact us immediately.

6. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our content. You may disable cookies through your browser settings; however, doing so may affect certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any site you visit.

8. Your Rights and Choices

Depending on applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to legal and contractual obligations
Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us and we will take prompt corrective action.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Rise Insurance Agency

Phone: (806) 605-0080

Address: 6418 98th Street Ste 200, Lubbock, TX 79424